PureMessage for Microsoft Exchange: installation fails with error 0x80005000.

  • Article ID: 113602
  • Updated: 19 May 2011

PureMessage for Microsoft Exchange installation fails with error 0x80005000.

This occurs if you log on as a user in an OU which contains a '/' character, for example, Systems/Network Engineering

Known to apply to the following Sophos product(s) and version(s)

PureMessage for Microsoft Exchange

Operating systems
Supported operating systems.

What To Do

Log on as a user of an OU which does not contain a '/' character, the two logical options being:

  • Move the current user to a different OU.
  • Log on as a different user in a different OU.


If you need more information or guidance, then please contact technical support.

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