Sophos Mobile Control: Mail Synchronization only works for one mail application on a mobile device

  • Article ID: 113383
  • Updated: 27 Sep 2013

When you have several email applications installed on a mobile device only one application receives emails. What is the reason for this behavior?

Known to apply to the following Sophos product(s) and version(s)

Sophos Mobile Control

Operating systems


Every email application on your Android device which uses Active Sync has a so called "Active Sync ID".

Sophos Mobile Control (SMC) only saves one Active Sync ID for a device. This means that any additional Active Sync IDs are blocked and mails are not transferred.
Therefore, we recommend that you only use one application for email communication on a mobile device.

If you need more information or guidance, then please contact technical support.

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