It is possible to disable some Sophos balloon tips on endpoint computers or all system tray (Windows) balloon tips.
Applies to the following Sophos product(s) and version(s)
Sophos Endpoint Security and Control
Sophos Anti-Virus for Windows 2000+
What To Do
Before you start, verify the on-access scanning status of the endpoint: Checking on-access scanning.
Turn off Balloon tips only for Sophos
Important: This will turn off some desktop alerts for Sophos on the local computer. It may be desirable to only do this for certain groups of computers. If the notification is disabled this also means that the Sophos shield will not change its status to highlight an event - see article 120679 for more details.
To only apply this change to a certain group of computers, you must edit or create a new Anti-virus and HIPS policy applied to the required group.
- In Enterprise Console, open the relevant policy e.g., Sophos Anti-Virus and HIPS policy
- Select the 'Messaging... ' button or 'Messaging' tab (depending on the selected policy)
- Deselect 'Enable desktop messaging' , click OK
The following table lists each policy and the relevant events for which the balloon tips can be disabled:
|Policy ||Events |
|Sophos Anti-Virus and HIPS |
|Virus/spyware detection and cleanup |
|Suspicious behavior detection |
|Suspicious file detection |
|Adware and PUA detection |
|Application Control ||Application Control |
|Data Control ||Data control |
|Device Control ||Device control |
Not all balloon alerts can be disabled in this manner. If the event is not listed in the table above you may need to consider disabling all balloon tips (see below).
Turn off all Balloon tips in the Windows notification area
Disable all balloon notifications using a registry key setting, as per the Microsoft article:
Note: The steps in this article disable all balloon tips in the notification area for this computer.
This can be done per machine or group of machines using GPO, and will not require a change of policy in the Enterprise Console or Sophos Control Center.