Sophos for Microsoft SharePoint: uninstall fails with error 'COM error-code 0x80004005 : Unspecified error'

  • Article ID: 113060
  • Updated: 08 Mar 2011

When you try to uninstall Sophos for Microsoft SharePoint, the removal fails and you see the error:

COM error-code 0x80004005 : Unspecified error

Known to apply to the following Sophos product(s) and version(s)

Sophos for Microsoft SharePoint 2.0.0
Sophos for Microsoft SharePoint

Operating systems
Supported operating systems

What To Do

Check the permissions on the Sophos for SharePoint database.

The account user (i.e. the person trying to remove Sophos for SharePoint) must have sysadmin rights, i.e. must have permissions set to create or remove databases.

If you need more information or guidance, then please contact technical support.

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