'You have insufficient privileges' when uninstalling Sophos from an endpoint computer

  • Article ID: 112910
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  • 45 customers rated this article 3.5 out of 6
  • Updated: 03 Nov 2014

Issue

When trying to uninstall Sophos products from Add/Remove Programs (or equivalent depending on your Windows operating system)  you see the message:

You have insufficient privileges to uninstall this product.

When you click OK you see the message:

Fatal error during installation.

First seen in

Sophos Endpoint Security and Control 9.5

Cause

Typically, this error is seen when Tamper Protection is enabled on the computer, this prevents you from removing the Sophos product.

What to do

Disable Tamper Protection, as described in How to: Disable Tamper Protection

You should now be able to remove the Sophos components from Add/Remove Programs.


 
If you need more information or guidance, then please contact technical support.

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