Endpoint Security and Control: Links to a selection of widely used articles

Article ID: 112869

Updated: 29 Jan 2012

Software retirements

Our information about the forthcoming product retirements is contained in the following locations:
Software lifecycle page	Shows which products are retiring and provides links to more information
Sophos Anti-Virus version 7: End of life	Explains what sorts of notifications are being made and what to do
Sophos Anti-Virus version 7 retirement: what it means for standalone and remote users	Explains what to do if your remote users are getting retirement messages

Upgrading to Enterprise Console 4.5 and Endpoint Security and Control 9.5

Upgrading from version 3 or 4 of Enterprise Console is done using the Upgrade Advisor, which is available on the Upgrade Center. This site contains all sorts of useful information about the upgrade process, and the new features in Enterprise Console version 4.5

We urge you to run the Upgrade Advisor, which checks for common issues during the upgrade (and could save you downtime and support calls).

More information about the Upgrade Advisor and the upgrade

More information about Enterprise Console 4.5 and Endpoint Security and Control 9.5

More information about upgrading your endpoint computers is contained in the Quick Upgrade Guide and the Advanced Upgrade Guide.

Migrating from one server to another during the upgrade

Starting from Console version	How to upgrade to Enterprise Console version 4.5
Enterprise Console 3	Follow the most suitable article below to upgrade to Enterprise Console 4 on your new server, then use the Upgrade Advisor to upgrade to Enterprise Console 4.5. Enterprise Console: upgrading to the latest version, and migrating the console and configuration to a new 32-bit server
Enterprise Console 4	Follow the Migration Guide.

Troubleshooting failed upgrades or other problems after upgrading

The following articles aim to help you resolve issues with the upgrade:
'Could not start the Management Service... 0x80004005: Unspecified error' when starting Sophos Management Service
80040154 Class not registered when opening Enterprise Console or Sophos Control Center
Failed to run script 'RunAllScripts2Imp' while installing Enterprise Console or Sophos Control Center
How to remove EM Library after upgrading to Endpoint Security and Control 9 or 9.5

Virus outbreaks, cleanup and containment

The following articles may help resolve malware outbreaks on your systems
Removing malicious files with SAV32CLI
Removing Conficker and Virtumundo
Removing Fake Anti-Virus
If you are unable to contain or remove malware outbreaks on your systems, please contact Support.

Current errors and issues

The following issues and errors are commonly reported
Failed to run script "RunAllScripts2Imp"
Error 0000002b when deploying Endpoint Security and Control to Windows 7
Error 0000002e displayed when protecting endpoint computers running Windows Vista or Windows 7 or Error 0000002e displayed when protecting computers running Windows XP
When trying to open Enterprise Console, you see Error 80004005 Error 80004154

Useful information

Getting started
Endpoint Security and Control Overview
Best Practices for Endpoint Security and Control
If the computers on your network are in a domain (not a workgroup) please see: How to configure a GPO to ensure that you can protect and manage computers with endpoint software
If the computers on your network are in a workgroup (not a domain) please see: How to locally configure computers to ensure that you can protect and manage computers with endpoint software centrally

Get answers to frequently asked questions...
How do I...? on Endpoint Security and Control, version 9.5
How to publish updates to your website
How does the 'protect computers wizard' work?
How to prepare Endpoint Security and Control for inclusion in a disk image
How to back up and restore the Sophos database using backupdb.bat and restoredb.bat
How to create a standalone installer package using Enterprise Console v4 or v4.5
Summary of port configurations in Sophos applications

Contacting Support, submitting issues on the web, running Sophos Diagnose

Contact Support using https://secure.sophos.com/support/query/
Use this form to: Log a new case (choose Support query) Submit a spam or malware sample for checking by SophosLabs (choose File sample) Submit feedback about our website (choose Feedback report) Request that a new new application or a whole new category of applications be added to the application control list (choose Application control request) Request that a new device be added to the device control list (choose Device control request) Comment on a knowledgebase article (choose Knowledgebase comment)
Use this page to find Support telephone contact numbers (useful during malware outbreaks, etc.).
How to provide log files to Sophos using Sophos Diagnose
How to submit suspicious files to Sophos
How to submit spam samples to Sophos
Learn what information you need to compile before contacting Support

If you need more information or guidance, then please contact technical support.

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