How to change the username and password for the updating policy

  • Article ID: 112598
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  • Updated: 27 Mar 2015

This article describes how to use the Update Manager Helper tool.  The tool allows you enter in the database user account information without using the console.

Notes: If you are using Enterprise Console or Enterprise Manager we recommend you edit account information using the console first. If for any reason this is not possible then please use the tool below.

Known to apply to the following Sophos products and versions

Enterprise Console

What to do

  1. Open a command prompt (Start | Run | Type: cmd.exe | Press return) and change directory (cd) to the following folder:
    • 32-bit - C:\Program Files\Sophos\Enterprise Console
    • 64-bit - C:\Program Files(x86)\Sophos\Enterprise Console
  2. Type the command:
    UpdateManagerHelper.exe -L
  3. Make a note of the computer name (hostname) entry in the returned values as this is the name of your Sophos Update Manager (SUM) .
  4. Type the command:
    UpdateManagerHelper -c computerName username password -nowarn
    Where
    • computerName is the hostname returned in step 2
    • username is the Windows account name (specified by you) that you wish to set in the updating policy. This will need to be in the format domainname\username or computername\username according to the role of the local computer.
    • password is the password (specified by you) for this username.

If the username or password contains spaces you must enclose it in inverted commas e.g., UpdateManagerHelper -c myServer "domainname\new account" mYc0mpLEXpa33word

The new username and password will be automatically applied to the endpoints.

 
If you need more information or guidance, then please contact technical support.

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