How to change the username and password for the updating policy

  • Article ID: 112598
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  • Updated: 19 Jul 2013

This article describes how to use the Update Manager Helper tool.  The tool allows you enter into the database user account information without using the console.

The version of this tool available to download below was only released for Enterprise Console 4.0 (retired) and Control Center 4.x and therefore is now only of use to Small Business customers as the Control Center does not allow policy information to be edited. 

If you have a later version of Enterprise console, read the following Notes:

  • The tool available for download in this article is not supported on any Enterprise Console/Manager versions.
  • If you have Enterprise Console 5.x a different version of the tool is provided by the installer and available from the \Program Files (x86)\Sophos\Enterprise Console\ folder.  Do not use the version available in step one below.
  • If you have Enterprise Console 4.5, 4.7 or Enterprise Manager 4.7 there is no version of this tool available.  Do not use the version available in step one below.
  • If you are using Enterprise Console or Enterprise Manager we recommend you edit account information using the console and not this tool.

Known to apply to the following Sophos products and versions

Sophos Control Center 4.1
Sophos Control Center 4.0.0
Enterprise Console 5.1.0
Enterprise Console 5.0.0

What to do

Download the tool (Control Center only)

  1. Download the file:
  2. Extract the contents of to: C:\Program Files\Sophos\SCC\

Using the tool (Small Business and Enterprise Console 5.x)

  1. Open a command prompt (Start | Run | Type: cmd.exe | Press return) and change directory (cd) to the following folder:
    • Small Business: C:\Program Files\Sophos\SCC\
    • Enterprise Console 5.x: C:\Program Files\Sophos\Enterprise Console
    Note: On a 64-bit computer 'Program Files' is 'Program Files (x86)'.
  2. Type the command:
    UpdateManagerHelper.exe -L
  3. Make a note of the computer name (hostname) entry in the returned values as this is the name of your Sophos Update Manager (SUM) .
  4. Type the command:
    UpdateManagerHelper -c computerName username password -nowarn
    • computerName is the hostname returned in step 2
    • username is the Windows account name (specified by you) that you wish to set in the updating policy. This will need to be in the format domainname\username or computername\username according to the role of the local computer.
    • password is the password (specified by you) for this username.

If the username or password contains spaces you must enclose it in inverted commas e.g., UpdateManagerHelper -c myServer "domainname\new account" mYc0mpLEXpa33word

The new username and password will be automatically applied to the endpoints.

If you need more information or guidance, then please contact technical support.

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