Sophos Client Firewall: blocks the installation of HP Networked Printer Software

  • Article ID: 112562
  • Rating:
  • 6 customers rated this article 3.0 out of 6
  • Updated: 01 May 2014

Issue 

When installing the client software for networked HP printers and print devices, Sophos Client Firewall (SCF) blocks the network traffic that is necessary for the installation and use of the printer.

First seen in

Sophos Client Firewall

Cause

This is due to the default configuration of the Sophos firewall.

What To Do

Download the attached configuration file. This adds the rules required to enable the HP client software to install and operate correctly.

  1. Download the attached zip file by clicking here 112562_HP_SCF_Rules.zip.
  2. Extract the HP_SCF_Rules.conf file and save it to a convenient location.
  3. Follow the instructions for importing and merging the .conf file as given in the knowledgebase article 15455.

For further information about configuring and rolling out the Sophos Client Firewall see article 63997.

See also details on the HP Wireless Printing Center.

 

 
If you need more information or guidance, then please contact technical support.

Rate this article

Very poor Excellent

Comments