Error 'The applied software subscription does not contain software this computer can use' when protecting a computer

  • Article ID: 111303
  • Rating:
  • 9 customers rated this article 3.6 out of 6
  • Updated: 21 Nov 2013

Issue

When trying to protect one or more computers using the protect computer wizard the following error is seen on the 'Protection summary' page:

The applied software subscription does not contain software this computer can use.

Screenshot of warning:

First seen in

Enterprise Console 4.0.0

Cause

You have attempted to protect a computer with an operating system not covered (supported) by the subscription set in the updating policy.

What To Do

First check the packages you are subscribed to under the 'Update Manger' view in the Enterprise Console cover the operating systems you wish to protect - you may need to change the package you are subscribed to.  Then make sure that the updating policy set against the group containing the computer you wish to protect has the correct subscription name.

For more information on managing software subscriptions see article 110302.

We also refer you to the following related article:

Note: We recommend you upgrade to Enterprise Console 5.2.1 R2 if you have Windows 8.1 and Windows 2012 R2 computers which you want to discover and deploy endpoint software to.

Watch the video that explains how to resolve this error


 
If you need more information or guidance, then please contact technical support.

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