Issue
After a failed installation of Endpoint Security Control, when you try to remove the Sophos Anti-Virus component using Add/Remove programs, you see the following error:
Error 3005
You are not a member of the Sophos Administrator Group
First seen in
Sophos Anti-Virus for Windows 2000+ 9.5.0
Cause
Because the original installation did not work, the necessary user accounts may not have been set up.
What to do
You need to check if the SophosAdministrator group exists, create it if not and ensure your administrative account is a member of it.
- Open the Computer Management snap in (Start | Run | Type:
compmgmt.msc | Press return). - From the left hand tree expand 'Local Users and Groups' | 'Groups'.
- Locate the 'SophosAdministrator' group. If the group does not exist:
- Right-click the 'Group' folder from the left hand tree and select 'New Group...'
- Enter the group name precisely as the one word group name:
SophosAdministrator - Click the 'Create' button.
- Right-click the SophosAdministrator group and select Properties.
- Add your user account (which must already be a local Administrator) to the SophosAdministrator group.
- Close the Computer Management snap in.
- Open the Add/Remove Programs list (Start | Run | Type:
appwiz.cpl | Press Return). - Select the 'Sophos Anti-Virus' component and uninstall it.
If your account is already a member of SophosAdministrator see article 113207 for further troubleshooting steps.