How do I check that the Control Center is updating from Sophos?

  • Article ID: 11016
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  • Updated: 14 Jan 2014

You can check that auto-updating is working in Sophos Anti-Virus Small Business Edition (SBE) at the Sophos Control Center, or on the local workstation.

Known to apply to the following Sophos product(s) and version(s)

Sophos Control Center

What to do

To check that auto-updating is working, do as follows:

  1. Checking that downloads are taking place
    • Open the Sophos Control Center
    • the time of the last download from Sophos is displayed at the bottom of the Sophos Control Center window (it should be within the last hour)
  2. Checking that computers are updating from the Sophos Control Center
    • Open the Sophos Control Center
    • 'Protection' will be listed as 'Up to date' for all protected computers.
  3. Checking at a Windows 2000/XP/2003 workstation
    • At the taskbar, select Start | Settings | Control Panel | Services.
    • Select the Sophos AutoUpdate service.
    • Ensure that 'System Account' is checked under 'Log On As'.
    • Ensure that 'Allow Service to Interact with Desktop' is selected.
  4. Checking at any workstation
    • Ensure that the most recent IDE files have been loaded.

To check for updates made available since the last automatic update, and to update the network manually:

  • Open the Sophos Control Center
  • In the left-hand pane, select the Action menu
  • Click 'Update Now'
  • If necessary, click 'OK' to download the latest software.

To update individual computers manually from the Sophos Control Center:

  • Open the Sophos Control Center
  • Hold down the 'Control' key
  • Click the computers you want to update
  • Right-click the group of computers
  • Select 'Update'.

If you need more information or guidance, then please contact technical support.

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