Installation will fail on Windows 98/Me computers if Sophos Anti-Virus is already present

  • Article ID: 11009
  • Updated: 02 Feb 2011

If Sophos Anti-Virus is already installed on a Windows 98 or Windows Me computer, you must remove it before installing Sophos Anti-Virus Small Business Edition (SBE).

This article describes how to uninstall Sophos Anti-Virus from a Windows 98/Me computer.

What to do

  • At the Windows taskbar, select Start|Settings|Control Panel
  • double-click 'Add/Remove Programs'
  • select 'Sophos Anti-Virus', and click 'Add/Remove'
  • follow the instructions on the screen.

If Sophos Anti-Virus is not present in 'Add/Remove Programs', do as follows

  • At the Windows taskbar, select Start|Run
  • browse to C:\Program Files\Sophos SWEEP
  • double-click 'setup.exe'
  • at the very end of the path in the Run window, type a space followed by -remove
    (e.g. "C:\Program Files\Sophos\Sophos Anti-Virus\setup.exe" -remove)
  • follow the instructions on the screen.

 
If you need more information or guidance, then please contact technical support.

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