Analyzing client-server communication issues in SafeGuard Enterprise

  • Article ID: 109662
  • Rating:
  • 5 customers rated this article 2.8 out of 6
  • Updated: 14 Mar 2014

Issue

Communication between the SafeGuard Enterprise client and server seems to be broken. Indications include:

  • Policies are applied in the Management Center but they are not applied on the client.
  • User initialization does not work.
  • POA remains in autologon mode.
  • The invoke test fails.
  • Clients do not report back to the Management Center. 

First seen in

SafeGuard Management Center / Local Policy Editor
SafeGuard Enterprise Server
SafeGuard Device Encryption

What To Do

The attached PDF document describes the recommended steps for the analysis of SafeGuard Enterprise Client & Server communication issues.

Information about version compatibility of this knowledgebase article can be found on page 2 of the attached document.

 
If you need more information or guidance, then please contact technical support.

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