An Application error is seen when the password contains special characters.
Known to apply to the following Sophos product(s) and version(s)
SafeGuard Web Helpdesk
All supported Operating Systems
What To Do
In the web.config file of the SGNWSH page, a list of forbidden characters can be found.
In order to allow a special character such as "&" or "<", remove the referencing entry in the file.