Installation fails with error message 2008

  • Article ID: 109179
  • Updated: 30 Sep 2010

Sophos SafeGuard Disk Encryption 4.60

Client OS

Windows 2000 Professional SP4, Windows XP SP3

Server OS



The installation of Sophos SafeGuard Disk Encryption 4.60.0 fails with error message 2008. What can be the cause?


A prior installation needs a reboot to complete the process.

The registry key "PendingFileRenameOperations" is checked prior to the installation of SDE. If it does exist the installation will be aborted.


What is the 'PendingFileRenameOperations' value good for:

This value allows applications to delete or replace files (EXEs, DLLs etc.) that are currently in use by the operating system in a delayed way:

By entering the file path in the HKLM\System\CurrentControlSet\Control\SessionManager\PendingFileRenameOperations registry value (REG_MULTI_SZ), an application instructs the OS to delete the respective file during the next boot phase. The OS then cleans up the registry value by itself. This cleanup procedure does not always work reliably.

Solution 1 (recommended)

- Reboot the system before the installation is started.

Solution 2 (should only be used when 1 has not been successful)

- Renaming the key before SDE installation and renaming it back after SDE installation and the following reboot (which, indeed, are two reboots, the second one implicitly triggered by SDE).

No Solution:

- deleting the 'PendingFileRenameOperations' value --> This would simply render previous installation or upgrade procedures useless.

keywords: pending sde installation msi windows installer SDE2008 windows update service running neustart Sophos SafeGuard Disk Encryption

If you need more information or guidance, then please contact technical support.

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