Sophos SafeGuard Disk Encryption 4.60
Windows 2000 Professional SP4, Windows XP SP3
What is the reason if the status line, shows the message "Error reading disk 0, sector [sectornumber]" is displayed?
The message "Error reading disk 0" (or disk 1, depending on number of harddisks built-in) indicates that there are defective sectors on the hard disk.
A read error from disk normally indicates a hardware defect. It could be a physical device failure, headcrash or something else.
What you should do if you are experiencing such an error:
- do not panic
- do not try to recover the data yourself (don't perform any action that cannot be undone later)
- read our knowledge article 109327 which gives further decision making help
- contact Sophos support to get further assistance
109327 - Data recovery in the event of a hard disk crash
keywords: sde Sophos SafeGuard Disk Encryption