The SafeGuard Enterprise overlay icons showing the encryption state are no longer visible.
Known to apply to the following Sophos product(s) and version(s)
SafeGuard Device Encryption
All supported operating systems
In certain circumstances a 3rd party application can unregister a SafeGuard Enterprise DLL.
If this happens then no overlay icons will be displayed. It might also mean that no drives are displayed in the SafeGuard Enterprise base encryption viewer.If this is the case then the product cannot be uninstalled.
What To Do
You must re-register the DLL again.
- In Windows, go to from Start | Run... and enter the following command:
- Go to Task Manager and ensure that the BEDevCtl service is running.