SafeGuard Enterprise: encryption stops with the error 3604

  • Article ID: 108814
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  • 1 customers rated this article 1.0 out of 6
  • Updated: 01 Dec 2014

Issue
Encryption stops and the SafeGuard Enterprise Base Encryption Viewer states Error occurred. The detail pane states Error Type: Encryption, SGN Error: 3604 ...

Note that since SafeGuard Enterprise 5.35, bad sector handling has been improved so it is less likely that encryption will stop because of defective HDD.

Known to apply to the following Sophos product(s) and version(s)

SafeGuard Device Encryption

Operating systems
All supported Operating Systems

What To Do

Run a chkdsk with all versions of SafeGuard Enterprise.

 
If you need more information or guidance, then please contact technical support.

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