How to uninstall SafeGuard Enterprise Configuration Protection in case that the Client is completely removed

  • Article ID: 108741
  • Updated: 09 Oct 2014

Issue

When attempting to uninstall SafeGuard Enterprise Configuration module, an uninstallation token is required and I do not have/ know the password.

First seen in

SafeGuard Configuration Protection 5.35

Cause

The correct procedure for uninstalling the configuration module has not been followed, hence, a password is required to authorize the uninstallation.

What To Do

SafeGuard Enterprise v5.50.1.116 and lower

Use the Spec.exe tool (C:\Windows\Spec.exe). With this tool, it is possible to create an uninstall code.

SafeGuard Enterprise v5.50.8.13 and higher

As of SafeGuard Enterprise version 5.50.8.13 (which includes PortProtector Client version 3.40 SP1) the Spec.exe tool is no longer available.

To request an uninstall code for the SGN_CP_Client.msi package in version 5.50.8 and above, run the SGN_CP_Client.msi package using msiexec with the parameter SAU=1. Example:

msiexec /i c:\software\SGN_CP_Client.msi /l*vx c:\software\SAU.log SAU=1

The command should initiate the setup wizard. Click the "remove" button and note down the uninstall token displayed (see screenshot below).

 

Please email the token to support@sophos.com and provide the version of SafeGuard Configuration Protection that you are using. The token will be passed to our escalations team who will generate the uninstall key. This key should be generated and provided to you within one to two days.

Once you have received the uninstall key, type it into the box shown in the screenshot above and you will be able to uninstall the Configuration Protection module.

N.B. The correct procedure to uninstall Configuration Protection is to follow the instructions on page 75, section 10.4 of the SafeGuard Enterprise Installation Guide.

 
If you need more information or guidance, then please contact technical support.

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