Unable to perform Challenge/Response for a SGE user in the PBA

  • Article ID: 108319
  • Rating:
  • 2 customers rated this article 1.0 out of 6
  • Updated: 27 Jun 2009

SafeGuard Easy multi-platform 4.5x

Client OS

Windows 2000 Professional SP4, Windows XP SP2 Professional Edition

Server OS

Windows 2003 Standard Edition


Challenge/Response does not work at PBA. A user account whose password is no longer known should be unlocked via the Challenge/Response mechanism. This action failed due to following issue:

The username was typed in the "USER-ID" field and confirmed with 'ENTER'. When pressing [F9], to request a challenge code, the cursor jumps back to the USER-ID field and erases the input in this field.

Creating a challenge code is not possible. How to proceed?


Please make sure that USER-ID in question was entered correctly and is existing on the system. In case the USER-ID does not exist, the Challenge/Response cannot be performed and the fields will be erased.

This is also valid for the USER-ID "SYSTEM", as it is not possible to provide a Challenge/Response to the "SYSTEM" account!

Keywords: SGE C/R challenge response

If you need more information or guidance, then please contact technical support.

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