Error displayed after installing SafeGuard Enterprise and eTrust Antivirus on the same machine

  • Article ID: 108227
  • Updated: 21 Apr 2014

After installing SafeGuard Enterprise on a machine that is virus protected by eTrust Antivirus 7.1 / 8.1 the system might display the message:

Error: Another program is currently using this file

Known to apply to the following Sophos product(s) and version(s)

SafeGuard Data Exchange

Operating systems
All supported operating systems

What To Do

To solve this issue or to avoid this behavior you must adjust some of the filter-related settings of eTrust.

  • Change the following setting within the registry:

    Under HKLM\SYSTEM\CurrentControlSet\Services\Ino_Fltr\Setting

add a DWORD "Controls" with a value of "3".

  • Alternatively, it is possible to import the attached registry file.

    Note: Please rename the file into .reg before importing

If you need more information or guidance, then please contact technical support.

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