SafeGuard RemovableMedia Portable shows all files as being unencrypted

  • Article ID: 108011
  • Updated: 01 Dec 2014

Issue

On a system that has SafeGuard RemovableMedia installed, the portable version shows all files as being unencrypted.

First seen in

SafeGuard RemovableMedia

Operating systems
Windows XP SP2

Cause

Due to the fact that SafeGuard RemovableMedia and SafeGuard Portable for RemovableMedia use different ways to check the encryption status of a file, Portable might not show the correct encryption status

What To Do

To circumvent this behavior, use SafeGuard RemovableMedia Portable on a system that does not have RemovableMedia installed.

Below, you can see the difference when using Portable on a stick that is plugged to a system that has RemovableMedia installed (screenshot 1) and one that doesn't (screenshot 2).

Screenshot 1

Screenshot 2 



 
If you need more information or guidance, then please contact technical support.

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