SafeGuard LAN Crypt Client: running it with Novell Client 4.9x causes the system to crash (BSOD)

  • Article ID: 107573
  • Updated: 13 Oct 2010

The system crashes (BSOD) when you run SafeGuard LAN Crypt with Novell Client 4.9x.

All supported versions of SafeGuard LAN Crypt Client.

IMPORTANT SafeGuard LAN Crypt Client version 3.13 retires on September 30th 2010. We recommend you update your version as soon as possible. For further information please contact your Sophos sales representative.

Client OS
Windows XP Professional Edition

Technical information
With Novell Client 4.9x and above, the UNC Pathfilter is active by default. When this functionality is active, it may result in a system crash when used in combination with the SafeGuard LAN Crypt client.

For further information about the UNC Pathfilter please see the Novell manual or the Novell Knowledge Database.

What to do

  1. Save the attached file unc_disable.txt. Rename it as a *.reg file.
  2. Use this file to deactivate the UNC Pathfilter.

After the client is restarted it will not control the access on UNC connections any more. This will prevent the system from crashing in combination with SafeGuard LAN Crypt and Novell Client 4.9x.

If you need more information or guidance, then please contact technical support.

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