Keyboard layout at PBA level

  • Article ID: 103417
  • Updated: 16 Jun 2010

SafeGuard Easy multi-platform 4.5x

Client OS

Windows 2000, Windows XP

Server OS

Windows 2000, Windows 2003


When trying to enter my password at PBA level, I always receive the message "login failed". I wonder whether this might be related to my keyboard layout?


At the time of PBA logon, no Windows drivers are loaded, which means that at this point no special keyboard layout is loaded. An exception to this rule can be read further down in this article.

In order to be keyboard independent, SafeGuard Easy (SGE) uses scan codes. So, it remembers that your password consists of "second row, third key from the left, third row, first key, ..." and so on.

Additionally, SGE is aware of roughly a dozen keyboard layouts. It will, during installation, check which keyboard settings are defined under Windows and keep this information for the PBA logon.

Example: the French keyboard has the letter A where an English keyboard would have the letter Q.

In order to allow the entry of a username such as "Andre", SGE has to support the French keyboard layout as well.

On one hand, at PBA level, no Windows keyboard drivers are loaded. On the other hand, it should be possible to enter a username such as "Andre". So, at this stage, it is a bit of a combination of both.

The keyboard layouts included are very much representative of the countries in which we have subsidiaries (eg. US, UK, Norway, Sweden, Belgium, France etc.).

A Hebrew keyboard layout, for example, is not included with SGE.

So, in this case, at PBA level, SGE will default to US keyboard layout.

Please note: Further information about keyboard layouts can be found in the SafeGuard Easy manual searching for the keyword "layout".

keywords: wrong delay access tastatur language

If you need more information or guidance, then please contact technical support.

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