21 Sep 2012
More Information on the Sophos False Positive: Shh/Updater-B
Sophos experienced a serious false positive issue on Wednesday, 19 September. An update published by SophosLabs at 18:48:35 (UTC) resulted in false positive reports of Shh/Updater-B on customers' Windows systems.
Although the underlying cause has been resolved, customers may still be experiencing issues, and our engineering and support teams are fully focused on assisting all customers. These teams will continue to update the Sophos Knowledgebase, which provides further details and advice; it is available at http://www.sophos.com/en-us/support/knowledgebase/118311.aspx.
Additionally, customers can follow @SophosSupport on Twitter, or visit the Sophos online support forum http://bit.ly/sophossupportforum for updates, discussions and assistance.
Sophos is committed to providing the best protection and we sincerely apologize for the disruption caused to our customers and partners worldwide.
More than 100 million users in 150 countries rely on Sophos as the best protection against complex threats and data loss. Sophos is committed to providing complete security solutions that are simple to deploy, manage, and use and that deliver the industry's lowest total cost of ownership. Sophos offers award-winning encryption, endpoint security, web, email, mobile and network security solutions backed by SophosLabs - a global network of threat intelligence centers.
Sophos is headquartered in Boston, US and Oxford, UK. More information is available at www.sophos.com.