10 Nov 2004
Sophos praised for quality of tech support in comparative tests of anti-virus vendors
Sophos, a world leader in protecting businesses against viruses
and spam, has had the quality of its technical support praised in a
comparative test by Information Security magazine.
The October 2004 edition of Information Security magazine
compared the technical support offered by Sophos, Computer
Associates, McAfee, Symantec and Trend Micro. As well as measuring
the speed of response, the magazine also rated the quality of the
advice they were given when posing as customers with a technical
issue.
Sophos's technicians were praised for their indepth knowledge by
the magazine: "Because of their thorough troubleshooting process
and level of experience, Sophos technicians never needed to resort
to email."
Sophos's online virus information was also singled out for
offering the greatest level of detail.
Read
the full review now [PDF
]
About Sophos
More than 100 million users in 150 countries rely on Sophos as the best protection against complex threats and data loss. Sophos is committed to providing security and data protection solutions that are simple to manage, deploy and use and that deliver the industry's lowest total cost of ownership. Sophos offers award-winning encryption, endpoint security, web, email, and network access control solutions backed by SophosLabs - a global network of threat intelligence centers. With more than two decades of experience, Sophos is regarded as a leader in security and data protection by top analyst firms and has received many industry awards.
Sophos is headquartered in Boston, US and Oxford, UK. More information is available at www.sophos.com.