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| Sophos received a higher customer satisfaction
rating than any other security vendor, Computing magazine
revealed. |
Sophos, a world leader in protecting businesses from viruses and
spam, has been rated "Vendor of the Year" in the Security category
of Computing's ImageTrak 2004 customer satisfaction survey.
The study, conducted by VNU's Computing Magazine, confirmed
Sophos offers the highest level of customer satisfaction in the
security industry. It is the second year running that Sophos has
received the prestigious award.
"Specialism may be perceived as a weakness in other areas, but
customers want a business that is focused on a strength in
security. Maybe other markets should be taking a leaf out of their
book," said James Burckhardt, VNU head of research, who led the
study of more than 3000 IT professionals and more than 600
financial managers.
"To be recognised as delivering the best customer satisfaction
and outperforming our competitors by such a margin is a great
achievement. Sophos's staff are especially proud to have received
this award for a second year running," said Graham Cluley, senior
technology consultant for Sophos. "The secret to the Sophos's very
high level of customer satisfaction is that we deliver
world-beating reliable products, backed up by superb customer
service."
More details on the award can be found in the 16 September 2004
edition of Computing magazine.
About the ImageTrak survey
ImageTrak is an online survey carried out by research company
NOP World. The survey included 3029 IT professionals, drawn from
Computing and IT Week readers, and 622 finance professionals from
Financial Director magazine. The fieldwork was carried out from 16
June-2 July 2004.
Reports on previous year's results are available on the Computing magazine
website.
More than 100 million users in 150 countries rely on Sophos as the best protection against complex threats and data loss. Sophos is committed to providing security and data protection solutions that are simple to manage, deploy and use and that deliver the industry's lowest total cost of ownership. Sophos offers award-winning encryption, endpoint security, web, email, and network access control solutions backed by SophosLabs - a global network of threat intelligence centers. With more than two decades of experience, Sophos is regarded as a leader in security and data protection by top analyst firms and has received many industry awards.
Sophos is headquartered in Boston, US and Oxford, UK. More information is available at www.sophos.com.