Sophos, a world leader in corporate anti-virus
protection, has appointed Geoff Snare as its new head of global
support. Snare will be reporting to the board and will be
responsible for creating and managing a strategic plan, providing
leadership to country support managers, and working closely with
product managers and other members of the senior management team.
Snare will be based at Sophos's headquarters in the UK with
responsibility for Sophos's subsidiaries and branch offices in the
USA, Australia, Japan, France, Italy, Germany and Singapore.
Sophos's customer support has been regularly praised by industry
analysts, including Frost & Sullivan who
recently declared that Sophos offered the highest level of customer
satisfaction in the anti-virus sector.
"Customer opinion plays an important part in the way we conduct
our business," said Mark Forrest, sales and marketing director at
Sophos. "Our attitude to customer support is what continues to set
us apart in this highly competitive industry and the reason more
and more dissatisfied anti-virus users are switching to Sophos. We
look to Geoff to ensure that we continue exceeding our customers'
expectations."
Snare, most recently heading up the European customer support
teams at Divine, a provider of software and services in the areas
of content management, knowledge management, collaboration and
customer interaction management, brings a wealth of experience to
his role at Sophos.
After graduating in systems engineering at Loughborough
University, Snare worked at a number of technology companies
including Texas Instruments and McDonnell Douglas. He then spent
ten years at Platinum Technology where he performed a number of
senior roles including vice president of worldwide technical
support.
More than 100 million users in 150 countries rely on Sophos as the best protection against complex threats and data loss. Sophos is committed to providing security and data protection solutions that are simple to manage, deploy and use and that deliver the industry's lowest total cost of ownership. Sophos offers award-winning encryption, endpoint security, web, email, and network access control solutions backed by SophosLabs - a global network of threat intelligence centers. With more than two decades of experience, Sophos is regarded as a leader in security and data protection by top analyst firms and has received many industry awards.
Sophos is headquartered in Boston, US and Oxford, UK. More information is available at www.sophos.com.