1. How do I get rid of W32/Bugbear-A?
See the W32/Bugbear-A disinfection instructions.
If you have any problems removing W32/Bugbear-A, contact technical support.
2. What systems are affected?
- Windows 95/98/Me and Windows 2000/XP can become
infected.
- Windows NT, Macintoshes and other platforms cannot become
infected. If a W32/Bugbear-A file is found on them it has been
placed there by an infected computer.
3. Why doesn't the W32/Bugbear-A cleaner program run on Windows
NT?
W32/Bugbear-A doesn't infect Windows NT. You should remove
W32/Bugbear-A files placed on Windows NT computers with Sophos
Anti-Virus.
4. How did my computer become infected?
W32/Bugbear-A arrives as an email attachment with a double file
extension - .EXE, .SCR or .PIF. The filename itself may be
anything, as may the subject line and body text of the email. On a
network the W32/Bugbear-A worm can copy itself to your computer
from another infected computer. Your computer can then become
infected without having received an infected email.
5. Why are my printers printing out garbage?
W32/Bugbear-A attempts to copy itself to any available network
resource, this can include printers. Printers cannot become
infected, but they may start to print out the worm's code. This
will waste a lot of paper.
6. How do I stop it printing?
Turn the printer off and on again. If it resumes printing out
the worm code, then switch it off. You may have to clean all
computers before switching your printers on again.
If you can see the print queue for the network printer, try to
clear out all outstanding jobs. If you can't, or if that doesn't
work, contact your IT department.
7. What will it do to my credit card ?
W32/Bugbear-A may record keystrokes entered into your computer
and may then send the details to a remote encrypted email address.
If you are worried that this may have happened, contact your bank
directly.
The username and password for your internet account may also
have been sent and should be changed.
8. How do I prevent my computer from becoming infected by
similar things in the future?
More than 100 million users in 150 countries rely on Sophos as the best protection against complex threats and data loss. Sophos is committed to providing security and data protection solutions that are simple to manage, deploy and use and that deliver the industry's lowest total cost of ownership. Sophos offers award-winning encryption, endpoint security, web, email, and network access control solutions backed by SophosLabs - a global network of threat intelligence centers. With more than two decades of experience, Sophos is regarded as a leader in security and data protection by top analyst firms and has received many industry awards.
Sophos is headquartered in Boston, US and Oxford, UK. More information is available at www.sophos.com.