Senior Vice President, Global Technical Services
Mary Winfield joined Sophos in 2013 as Senior Vice President, Global Technical Services, and is based in the Sophos Silicon Valley office. She is responsible for promoting and leading the company’s customer support organization, leveraging the latest technologies, methodologies and engagement channels to deliver the highest levels of customer satisfaction. Mary and her team will serve as the “voice of the customer” within Sophos, advocating for customers’ needs across all facets of the business.
A 20 year technology veteran noted throughout her career as a true customer advocate, Winfield joined Sophos after an11-year tenure from Intuit, where she focused on delivering superior customer care and customer experience for consumers and small and mid-market businesses. As vice president of customer care for the Intuit Small Business Division, Winfield developed and executed strategies that maximized customer acquisition, satisfaction and retention.
Winfield graduated from the University of Texas at Dallas.