'Error unable to get local issuer certificate getting chain' when running the Sophos Mobile Control SSL certificate wizard

  • Artikel-ID: 120076
  • Aktualisiert: 01 Nov 2013

Issue

When using the SSL certificate provided with Sophos Mobile Control, I receive the error below when importing the certificate files.

 

ERROR: Loading 'screen' into random state - done
Error unable to get local issuer certificate getting chain.

First seen in

 


Sophos Mobile Control

Cause

The reason for this error is most likely because the intermediate or CA certificate do not match the information given in your private key file.
Each certificate is signed by a specific CA certificate and perhaps by a specific intermediate CA certificate.
One of the used certificates does not match the certificates used for your private key.

What To Do

In order to successfully complete the SSL certificate wizard, you must use the correct intermediate and CA certificates.
We recommend to contact your SSL certificate vendor to get the correct CA files.


 
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