Where do I find the "Token" which is required to activate the Sophos Mobile Control iOS app

  • Artikel-ID: 119490
  • Aktualisiert: 11 Jul 2013

After installing the Sophos Mobile Control 3.5 iOS app, a field called 'Token' is displayed in the app.

Without this token, you cannot manually activate the iOS app. This article describes where to find the 'Token' and how to use it.

Known to apply to the following Sophos product(s) and version(s)

Sophos Mobile Control as a Service 3.0
Sophos Mobile Control 3.5
Sophos Mobile Control 3.0

Operating systems
iOS

What To Do

Do one of the following according to whether you are using an SMC 3.5 server or an SMC 3.0 server with you SMC 3.5 app.

SMC 3.5 server
If you are using a Sophos Mobile Control 3.5 server together with Sophos Mobile Control 3.5 app, you will find the required Token information in the Self Service Portal of your user:

  1. Log in to the Sophos Mobile Control Self Service Portal
  2. If you have registered several devices click on the required iOS device to display additional device information.
  3. The value next to 'Activation token' is the information you require.
  4. On the mobile device, in the SMC 3.5 app, enter this value into the 'Token' field in the iOS app after you have entered your SMC server URL. 
  5. Click on 'Connect' to establish the connection to the server.

SMC 3.0 server
If you are using a Sophos Mobile Control 3.0 server together with the Sophos Mobile Control 3.5 app, the Token information is not displayed in the Self Service Portal of a user. To get the app activated, do one of the following:

  • Activate the iOS app using the task "Activate Sophos Mobile Control app" which can be done via the Self Service Portal or by the Sophos Mobile Control administrator.
  • Ask the Sophos Mobile Control administrator for the value of the field "Activation token" which is displayed in the "Internal Properties" tab of the affected device. Then
  1. On the mobile device, in the SMC 3.5 app, enter this value into the 'Token' field in the iOS app after you entered your SMC server URL. 
  2. Click on 'Connect' to establish the connection to the server.

Background information

Why is this Token necessary with the new release:

Apple has removed the functionality to read-out the UDID (Unique Identifier) of an iOS device. This UDID was used to verify a managed device contacts the Sophos Mobile Control Server. As this is information is not accessible anymore this token was introduced.
To activate the iOS app via the app itself this token is necessary in order to authenticate the iOS device against the Sophos Mobile Control server.

 
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