Sophos Mobile control - APNS push fails, error code="-44"

  • Artikel-ID: 119077
  • Aktualisiert: 10 Apr 2014

Issue

Customer is unable use any of the “send message” options in SMC to send a message to any device. The following error can be seen in the logs:

INFO [EJB-Timer-1360083935007[target=jboss.j2ee:jndiName=ejb/Scheduler,service=EJB] smartphone_solutions.smartman.scheduler] Setting transition="247" to status="-2", error code="-44", deviceId="Id:1, CustomerId:4, Name:sophos, Os:iOS 6.1, Managed:true, Compliant:true", scheduled date="2013-03-15 14:31:00.000"

Registration of devices works successfully with the Self Service Portal (SSP).

First seen in

Sophos Mobile Control 2.5.0

Cause

Sending an APNS message to an iOS device works via the URL https://sophos-mc.smsdc.de/apns.cgi. It is necessary that the SMC Server can connect to the URL.

What To Do

This is an issue associated with the customer's environment, access to the URL is being blocked.

Advise customer to check whether a firewall is blocking the connection to the URL https://sophos-mc.smsdc.de/apns.cgi

It is not possible to test the connection by simply connecting to the URL via a browser.

Another reason for this error could be an outdated java version being in use on the SMC server. Update the Java version to the latest version available.
Additional information how to update the Java version can be found in KBA 119449.

 
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