In Enterprise Console the following error code and error message are reported:
a0250029 <malicious file> could not be removed.
This message is displayed when Sophos Anti-Virus for Windows 2000+ has been unable to delete a malicious file.
What to do
First, try to remove the file using Enterprise Console.
- Set up a scheduled scan in Enterprise Console to delete infected files.
- Run the scan.
- Make a note of any error messages that are generated.
If this fails, go to the affected computer and find out what has happened from there. See Sophos Anti-Virus: removing viruses on the local computer for details.