Protecting an endpoint from Enterprise Console results in log on error code 0x80070569

  • Artikel-ID: 111405
  • Aktualisiert: 25 Feb 2013

Issue
When protecting a endpoint computer from Enterprise Console the following message is displayed:

The installation could not be started: Logon failure: the user has not been granted the requested logon type at this computer.  The computer may need additional configuration before installation.  See knowledgebase article 29287. [0x80070569]

Looking in the "Task Scheduler" MMC snap-in at the client, the 'Sophos_InstTask' has a 'Last Run Result':

Logon failure: the user has not been granted the requested logon type at this computer. (0x80070569)

What to do

Ensure that the deployment account specified in the Console has 'Log on as a batch job' privilege on the endpoint you are deploying to.  

Typically under the 'Local Security Policy' setting:

'\Security Settings\Local Policies\User Rights Assignment\Log on as a batch job'

Groups such as:

Administrators
Backup Operators
Performance Log Users

have this right .  The deployment account typically has administrative rights over the client and obtains this privilege by being a member of the Windows 'Domain admins' security group which is a member of local Administrators group on the client.  

Note: Also check that the user has not been denied this right under the setting: 'Deny log on as a batch job' under the same policy settings mentioned above.

Once you have ensured this account has this right, re-attempt deployment.

 
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