Error 0x80070534 when opening Enterprise Console

  • Artikel-ID: 14509
  • Aktualisiert: 06 Mrz 2014

Issue

When you attempt to open Enterprise Console, you receive an error message which resembles one of the following:

  1. If you have just started or restarted the computer, and logged on:
    0x80070534, No mapping between account names and security IDs was done.

  2. If the computer was already running and you logged on:
    Only members of the Sophos Console Administrators group on <server or domain name> are allowed to run the Sophos Enterprise Console.

First seen in

Enterprise Console

Cause

Often caused when promoting or demoting a domain controller that has the main Enterprise Console installation. This will cause the security groups to be removed.

What To Do

  1. At the taskbar, click Start|Settings|Control Panel.
  2. Double-click 'Administrative Tools', then select 'Active Directory Users and Computers'.
  3. Check to see if the following groups exist:
    • Sophos Console Administrators
    • Sophos Full Administrators
    • Sophos Console Service Users
  4. If the groups are present, continue with step 5 of this procedure. However, if they are missing, you must recreate them:
    • You must use one space between each word in the name, and exactly the same capitalization as is used here.
    • Add to the group the names of the users who need to be able to open Enterprise Console:
      • Sophos Console Administrators - Users who should be able to open the Console 
      • Sophos Full Administrators - Users who should have full administrative rights in the Console
      • Sophos Console Service Users - Account used for the Sophos services and database connection
  5. Go to Windows services and restart the Sophos Management Service.
  6. Log off and log on again.

Technical details

The error message "0x80070534, No mapping between account names and security IDs was done." indicates that the 'Sophos Console Administrators' group is missing. This can happen, for example, if you installed a second console on another computer. For a user account to be able to open Enterprise Console, they must be a member of this group.

The second error listed above can occur because of a security identifier (SID) mismatch. Restarting the service corrects this.

 
Wenn Sie weitere Informationen oder Unterstützung benötigen, wenden Sie sich bitte an den technischen Support.

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