With Sophos Anti-Virus for Windows 2000+ an error message similar to the following is returned by a Windows XP or Windows Vista computer:
0xA002000D E_CMPT_FAILURE "The requested component '%1' is in a failure state. The component will not be returned."
"Error returned from GetTemplateConfig / CConfigPropertySheetImpl::__ctor, line 118 No parameter available"
This error is usually only seen on a single computer. It indicates a failure in on-access scanning, typically caused by a corrupt installation file.
What to do
- On the affected computer, remove all Sophos Anti-Virus components.
- Reinstall Sophos Anti-Virus on to the computer.
If this does not solve the problem, check the computer, including the log files. This error can indicate a more serious problem on the affected computer.