After installation of the SafeGuard Enterprise Client, the fingerprint device is not working as expected in the SafeGuard Enterprise POA.
Known to apply to the following Sophos product(s) and version(s)
SafeGuard Device Encryption 18.104.22.168
All supported versions.
What to do
- Install the SafeGuard Enterprise Client package.
- Reboot the computer.
- When the Copyright screen apears, press Shift+F7 on the keyboard.
The fingerprint reader should work in the POA screen.
For details about using the hotkeys with the POA, please see Hotkeys and the POA.