SafeGuard Enterprise Device Encryption: BSOD while booting a system with a runtime installation

  • Artikel-ID: 110694
  • Aktualisiert: 28 Jan 2014

Issue
A BSOD (unmountable_boot_volume, Stop Code 0x000000ED) occurs while booting a system from an encrypted drive with a SafeGuard Enterprise runtime installation.

Known to apply to the following Sophos product(s) and version(s)
SafeGuard Enterprise Device Encryption 5.50

Operating System
Windows Vista 64bit, Windows 7 64bit

What To Do

This issue is fixed as of SafeGuard Enterprise Device Encryption 5.60.

The SafeGuard Enterprise runtime installation (just relevant for multi-boot installations) on a 64bit OS requires an additional step after the installation and prior to the encryption of the corresponding system volume.

Please create a file with the following content and store it with the extension ".reg". Apply this registy key after installing the runtime installation package (SGNClientRuntime_x64.msi).


Windows Registry Editor Version 5.00
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\BE_FLTI]
"Type"=dword:00000001
"ErrorControl"=dword:00000001
"DisplayName"="be_flti"
"Group"="Primary Disk"
"Start"=dword:00000000
"ImagePath"=hex(2):53,00,59,00,53,00,54,00,45,00,4d,00,33,00,32,00,5c,00,44,00,\
52,00,49,00,56,00,45,00,52,00,53,00,5c,00,62,00,65,00,5f,00,66,00,6c,00,74,\
00,69,00,6d,00,2e,00,73,00,79,00,73,00,00,00

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\BE_FLTI\Enum]
"0"="Root\\LEGACY_BE_FLTI\\0000"
"Count"=dword:00000001
"NextInstance"=dword:00000001

 
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