BSOD with stop code c000021a when changing the Windows password and having SafeGuard Easy PasswordSync active?

  • Artikel-ID: 108637
  • Aktualisiert: 24 Jun 2010


Product
SafeGuard Easy multi-platform 4.5x

Client OS



Server OS

None

Question

What may cause a BSOD with stopcode c000021a when changing the Windows password and having SafeGuard Easy PasswordSync active?

Answer

SafeGuard Easy is installed with activated SAL and Password Synchronization. This means, that after login to the Pre-Boot-Authentication (PBA) of SafeGuard Easy and Windows, the password of the windows login will be synchronized with the SafeGuard Easy credentials.

After changing the windows password and synchronizing this with the SafeGuard Easy password, the system will show a BSOD with stopcode c000021a.

To solve this issue you have to delete three registry keys:

[HKEY_LOCAL_MACHINE\SOFTWARE\Utimaco\SGLogon\Clients]
"SmartcardClient"=-
"MultiDesktopClient"=-
"TSGINAClient"=-

Please note: The BSOD 0x0000021a may have several other reason. This article is not a generic solution for this Stop code.

You can use the attached reg-file to do so (please rename it from .txt to .reg)

http://sophserv.sophos.com/repo_kb/108637/file/108637-SCGINAClient.txt

 
Wenn Sie weitere Informationen oder Unterstützung benötigen, wenden Sie sich bitte an den technischen Support.

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