When upgrading Enterprise Console Sum.msi fails to install. The following error is seen in the bootstrapper log:
MSI (s) (84:20) [TIME]: Note: 1: 2203 2: D:\Program Files\Sophos\Enterprise Console\SUMInstaller\Sum.msi 3: -2147287035
MSI (s) (84:20) [TIME]: Product: Sophos Update Manager -- Error 2203.Database: D:\Program Files\Sophos\Enterprise Console\SUMInstaller\Sum.msi. Cannot open database file. System error -2147287035.
First seen in
Enterprise Console 5.2.1
- The file being called does not exist.
- Permissions on the folder containing the file are too restrictive.
What To Do
- Ensure the Sum.msi file exists in the folder path mentioned as mentioned in the error.
- Check the permissions on the folders in the path to Sum.msi file and ensure they are not missing any security groups or rights.