Console 5.x: Prerequisite checks performed by the Sophos Enterprise Console 5.x installer

  • Artikel-ID: 113945
  • Aktualisiert: 05 Sep 2014

Issue

When running the Enterprise Console version 5.x installer the 'System Property Checks - Sophos Enterprise Console has checked the properties of your system.' screen returns one or more warnings and/ or errors.

Note: For information on what upgrade paths are possible see: Upgrade Paths to Sophos Enterprise Console

First seen in

Enterprise Console 5.0.0

Cause

See specific warning/error below for explanation.

What to do

This article explains all of the checks that the Sophos Enterprise Console version 5.x installer makes prior to installation or upgrade.  These pre-install checks ensure that your install or upgrade will go smoothly.  Please select the failure message you wish to troubleshoot or gain guidance on from the list below.

Note: The installer logs the success or failure of the checks performed to the 'Sophos_bootstrapper <DATE> <TIME>.log' file. 

  • For SEC 5.0 this file is located in the installing users temporary directory.  This can typically be viewed by performing the following: Start | Run | Type: %temp% | Press return.
  • wFor SEC 5.1 this file is located in the 'Management Installer' logs directory  This can typically be viewed by performing the following: Start | Run | Type: %ALLUSERSPROFILE%\Sophos\Management Installer\ | Press return.

ActivatedOS

Succeed message The operating system is activated
Failure message The operating system is not activated
Unknown result Cannot determine whether the operating system is activated
CheckName ActivatedOS
IsFatal Yes
Applies to role Console, Server, Database
Applies to Install, Modify, Upgrade
What to do The operating system must be activated before you run the installer

ComputerBrowserRunning

Succeed message The Computer Browser service is running
Failure message The Computer Browser service is not running on this computer. The ""discover computers"" feature will not work correctly
Unknown result Cannot determine whether the Computer Browser service is running
CheckName ComputerBrowserRunning
IsFatal No
Applies to role Server
Applies to Install, Modify
What to do Computer Browser service should be running on the management server machine in order for all aspects of the computer discovery functionality to work

ImpersonateAccounts

Succeed message The SYSTEM account can impersonate other accounts
Failure message The SYSTEM account cannot impersonate other accounts
Unknown result Cannot determine whether the SYSTEM account can impersonate other accounts
CheckName ImpersonateAccounts
IsFatal Yes
Applies to role Server
Applies to Install, Modify, Upgrade
What to do System account must be able to impersonate other accounts. This is required as the Sophos Management Service impersonates the database user to connect to the Sophos database

LocalHostNameLength

Succeed message The computer name does not exceed 15 characters
Failure message The computer name exceeds 15 characters. The name might appear truncated in the Management Console
Unknown result N/A
CheckName LocalHostNameLength
IsFatal No
Applies to role Server, Database
Applies to Install, Modify, Upgrade
What to do Computer name should be less than 16 characters in length

NetworkAdapters

Succeed message The computer has only one network adapter
Failure message The computer has multiple network adapters. The Management Server may not be able to process messages
Unknown result Cannot determine whether the computer has multiple network adapters
CheckName NetworkAdapters
IsFatal No
Applies to role Server, Database
Applies to Install, Modify, Upgrade
What to do

It is likely that this warning will not require any action.

The Sophos Message Router (RouterNT.exe) hosts an Interoperable Object Reference (IOR) on TCP port 8192.

This IOR contains among other things the IP addresses of the machine. Clients establishing a connection to the server as part of RMS read this IOR string to determine where to connect back to and on which port (by default 8194).

When a machine has multiple IP addresses, the clients connecting will attempt to connect to each of these IPs in order which can cause a delay in setting up the connection. If clients from multiple networks are to be managed by SEC, then the IOR may need to contain multiple addresses such that clients in both networks are able to connect back to the server on port 8914. In which case there is nothing to do.

If however all of the clients to be managed by SEC exist in the one network, it may be considered optimal to configure the router to only host the relevant IP in the IOR. It may only be appropriate to change the configuration if there are many IP addresses assigned to the machine and as a result the clients may take longer to connect.

Please see article 111862 for details on how to configure RouterNT.exe

NoEMConsole

Succeed message Sophos EM Console is not installed
Failure message Sophos EM Console is installed
Unknown result N/A
CheckName NoEMConsole
IsFatal Yes
Applies to role Console, Server, Database
Applies to Install, Modify, Upgrade
What to do Sophos EM Console must not be installed on this computer.  Please uninstall this product before continuing

NoEMLibrary

Succeed message Sophos EM Library is not installed
Failure message Sophos EM Library is installed
Unknown result N/A
CheckName NoEMLibrary
IsFatal Yes
Applies to role Server
Applies to Install, Modify, Upgrade
What to do Sophos EM Library must not be present on this computer.  Please uninstall this product before continuing.
  1. Ensure EM Library has been uninstalled from Add/Remove Programs.
  2. After uninstalling EM Library if you still seen the error (Warning: Before using the registry editor read article 10388.):
    1. In the registry editor check the following key does not mention EM Library:
      HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\
    2. Still in the registry editor the following key does not exist (backup/export registry and remove 'BEAA...' key if necessary):
      HKEY_CLASSES_ROOT\Installer\UpgradeCodes\BEAA18A7D70E83E43AB6B919AFB05A87

NotHelpDesk

Succeed message Sophos Helpdesk Console is not installed
Failure message Sophos Helpdesk Console is installed
Unknown result N/A
CheckName NotHelpDesk
IsFatal Yes
Applies to role Server
Applies to Install, Modify, Upgrade
What to do Sophos Helpdesk Console must not be present on this computer.  Please uninstall this product before continuing

NotOldVersionSEC

Succeed message Sophos Enterprise Console 3.x or earlier is not installed
Failure message Sophos Enterprise Console X is installed. Please upgrade to Sophos Enterprise Console 4 before continuing
Unknown result Cannot determine whether Sophos Enterprise Console 3.x or earlier is installed
CheckName NotOldVersionSEC
IsFatal Yes
Applies to role Console, Server, Database
Applies to Install, Modify, Upgrade
What to do Sophos Enterprise Console versions 1.x, 2.0 or 3.x must not be installed on this computer.  Please uninstall this product before continuing

NotSbe

Succeed message Sophos Control Center 2 is not installed
Failure message Sophos Control Center 2 is installed. Please uninstall it before continuing
Unknown result N/A
CheckName NotSbe
IsFatal Yes
Applies to role Console, Server, Database
Applies to Install, Modify, Upgrade
What to do Sophos Control Center 2.x must not be installed on this computer.  Please uninstall this product before continuing

NotScc

Succeed message Sophos Control Center 4 is not installed
Failure message Sophos Control Center 4 is installed. Please uninstall it before continuing
Unknown result N/A
CheckName NotScc
IsFatal Yes
Applies to role Console, Server, Database
Applies to Install, Modify, Upgrade
What to do Sophos Control Center 4.x must not be installed on this computer.  Please uninstall this product before continuing

NotScfAndDatabaseOnly

Succeed message Sophos Client Firewall is not installed
Failure message Sophos Client Firewall is running. This will prevent SQL instances from being accessible over the network
Unknown result Cannot determine whether Sophos Client Firewall is installed
CheckName NotScfAndDatabaseOnly
IsFatal No
Applies to role Database
Applies to Install, Modify, Upgrade
What to do Please ensure that the Sophos Client Firewall does not prevent the Sophos Management Service (mgntsvc.exe) which is running on the Sophos Management server connecting to the SQL instance hosting the Sophos database.

NotSGCenter

Failure message Sophos Safeguard Management Center is installed. You will not be able to manage encryption with Sophos Enterprise Console.
CheckName NotSGCenter
IsFatal No
Applies to role Server
Applies to Install, Modify, Upgrade
What to do See the document: Sophos Disk Encryption - License migration guide available in the Documentation section of the website for more information.  

Note: clients running Sophos Safeguard 6.x will need to be uninstalled before installing the version manageable by Enterprise Console.

NotSGClient

Failure message Sophos Safeguard Client is installed. You will not be able to manage encryption with Sophos Enterprise Console.
CheckName NotSGClient
IsFatal No
Applies to role Server
Note: When upgrading a remote console to SEC 5.1with the Safeguard client installed on the computer you may also see this warning.  This can be safely ignored.
Applies to Install, Modify, Upgrade 
What to do See the document: Sophos Disk Encryption - License migration guide available in the Documentation section of the website for more information.  

Note: clients running Sophos Safeguard 6.x will need to be uninstalled before installing the version manageable by Enterprise Console.

NotSGClientRuntime

Failure message Sophos Safeguard Runtime Client is installed. You will not be able to manage encryption with Sophos Enterprise Console.
CheckName NotSGClientRuntime
IsFatal No
Applies to role Server
Applies to Install, Modify, Upgrade
What to do See the document: Sophos Disk Encryption - License migration guide available in the Documentation section of the website for more information.

Note: clients running Sophos Safeguard 6.x will need to be uninstalled before installing the version manageable by Enterprise Console.

NotSGPolicy

Failure message Sophos Safeguard Policy Editor is installed. You will not be able to manage encryption with Sophos Enterprise Console.
CheckName NotSGPolicy
IsFatal No
Applies to role Server
Applies to Install, Modify, Upgrade
What to do See the document: Sophos Disk Encryption - License migration guide available in the Documentation section of the website for more information.  

Note: clients running Sophos Safeguard 6.x will need to be uninstalled before installing the version manageable by Enterprise Console.

NotSGServer

Failure message Sophos Safeguard Server is installed. You will not be able to manage encryption with Sophos Enterprise Console.
CheckName NotSGServer
IsFatal No
Applies to role Server
Applies to Install, Modify, Upgrade
What to do See the document: Sophos Disk Encryption - License migration guide available in the Documentation section of the website for more information.

Note: clients running Sophos Safeguard 6.x will need to be uninstalled before installing the version manageable by Enterprise Console.

NotSGWebHelpDesk

Failure message Sophos Safeguard Web Helpdesk is installed. You will not be able to manage encryption with Sophos Enterprise Console.
CheckName NotSGWebHelpDesk
IsFatal No
Applies to role Server
Applies to Install
What to do See the document: Sophos Disk Encryption - License migration guide available in the Documentation section of the website for more information.

Note: clients running Sophos Safeguard 6.x will need to be uninstalled before installing the version manageable by Enterprise Console. 

NotSUM

Succeed message Sophos Update Manager is not installed
Failure message Sophos Update Manager is already installed. Please uninstall it before continuing
Unknown result N/A
CheckName NotSUM
IsFatal Yes
Applies to role Server
Applies to Install, Modify
What to do Sophos Update Manager must not be installed on this computer prior to installation.  Please uninstall this product before continuing

OSVersionAboveWindows2000

Succeed message The operating system is supported by Sophos Enterprise Console
Failure message Windows 2000 and earlier are no longer supported. Please update your computer before you install Sophos Enterprise Console
Unknown result Cannot determine whether the operating system is supported by Sophos Enterprise Console
CheckName OSVersionAboveWindows2000
IsFatal Yes
Applies to role Console, Server, Database
Applies to Install, Modify, Upgrade
What to do The operating system version must be Windows XP, Windows 2003 or later.  For supported platforms please see 113278

PendingReboots

Succeed message The computer does not need to be restarted
Failure message We recommend that you restart the computer before installing Sophos Enterprise Console
Unknown result Cannot determine whether the computer needs to be restarted before installing Sophos Enterprise Console
CheckName PendingReboots
IsFatal No
Applies to role Server
Applies to Install
What to do

Computer should not have a pending reboot.  We recommend you reboot the computer before continuing

The check looks at HKLM\SYSTEM\CurrentControlSet\Control\Session Manager\PendingFileRenameOperations to determine if the computer needs to be restarted before installing

PrimaryDiskSpace

Succeed message The system drive has sufficient free disk space
Failure message We recommend at least 5 GB free disk space to support Sophos downloads
Unknown result Cannot determine the system drive disk space. We recommend at least 5 GB free disk space on the primary drive before installation
CheckName PrimaryDiskSpace
IsFatal No
Applies to role Server
Applies to Install
What to do

This computer should have at least 5GB free disk space on the primary drive.

A default installation may be required to install a number of pre-requisites such as .Net Framework and SQL Server 2008; by default they would installed to the primary drive.

Also the number of subscriptions and distribution locations could vary from install to install.

 

If disk space is a concern, Sophos recommends that you manually install a SQL instance specifying alternative drives for the data and logs. It may also be worth considering deploying additional distribution points to a remote file server or installing an additional Sophos Update Manager on another computer.

RamSize

Succeed message The computer has at least 2 GB RAM
Failure message We recommend at least 2 GB RAM for the best experience
Unknown result Cannot determine whether the computer has at least 2 GB RAM
CheckName RamSize
IsFatal No
Applies to role Server
Applies to Install, Modify, Upgrade
What to do Computer should have more than 2GB RAM. Sophos recommends at least 2GB RAM for the best experience

RMSClientNotDetected

Succeed message Sophos Remote Management System is not installed
Failure message Cannot install the Management Server component because Sophos Remote Management System is already installed
Unknown result Cannot determine whether Sophos Remote Management System has already been installed
CheckName RMSClientNotDetected
IsFatal Yes
Applies to role Server
Applies to Install
What to do The Remote Management System (RMS) client must not be installed on this computer prior to the installation of Sophos Enterprise Console. The management server cannot be installed when RMS is already installed on the system.  Please uninstall this component before continuing.

Note: Setup.exe (the server bootstrapper) checks for registry entries under: HKCR\Installer\UpgradeCodes\. For example: A2ECF5789F971654CBB5476964870E94
to determine if products are already installed.

RunningOnWindows2008

Succeed message SEC 5.0: The operating system can support more than 5000 clients
SEC 5.1: The operating system can support more than 4000 clients
Failure message SEC 5.0: The operating system cannot support more than 5000 clients
SEC 5.1: The operating system cannot support more than 4000 clients
Unknown result SEC 5.0: Cannot determine the maximum number of clients supported by this operating system. The maximum supported in Windows 2008 is 5000
SEC 5.1: Cannot determine the maximum number of clients supported by this operating system. The maximum supported in Windows 2008 is 4000
CheckName RunningOnWindows2008
IsFatal No
Applies to role Server
Applies to Install, Modify, Upgrade
What to do Please see article 14243 for more information on how to increase the number of ephemeral ports the operating system can assign to older operating systems

SECRunning

Succeed message Sophos Enterprise Console is not running on this computer
Failure message Sophos Enterprise Console is currently running on this computer. Please stop it before continuing
Unknown result Cannot determine whether Sophos Enterprise Console is running on this computer. If it is running, please stop it before continuing
CheckName SECRunning
IsFatal Yes
Applies to role Console
Applies to Modify, Upgrade
What to do Sophos Enterprise Console must not be running.  Please close this product before continuing

SEMRunning

Succeed message Sophos Enterprise Manager is not running
Failure message Sophos Enterprise Manager is currently running. Please stop it before continuing
Unknown result Cannot determine whether Sophos Enterprise Manager is running on the computer. If it is running, please stop it before continuing
CheckName SEMRunning
IsFatal Yes
Applies to role Console
Applies to Install, Modify, Upgrade
What to do Sophos Enterprise Manager must not be running.  Please close this product before continuing

SimpleFileSharing

Succeed message Simple File Sharing is disabled
Failure message Simple File Sharing is enabled. Please disable it before continuing
Unknown result Cannot determine whether Simple File Sharing is enabled. If it is enabled, please disable it before continuing
CheckName SimpleFileSharing
IsFatal Yes
Applies to role Console, Server, Database
Applies to Install, Modify, Upgrade
What to do Simple file sharing must be disabled.

Note: The check made by 'setup.exe' to determine this is to read the registry key:
HKLM\System\CurrentControlSet\Control\Lsa\forceguest
this should be set to 0.

SqlBrowserRunning

Succeed message The SQL Server Browser service is running
Failure message The SQL Server Browser service is not running. This will prevent a remote Management Server from connecting to the database
Unknown result Cannot determine whether SQL Server Browser service is running
CheckName SqlBrowserRunning
IsFatal No
Applies to role Database
Applies to Install, Modify, Upgrade
What to do SQL browser service should be running in order for the management service to locate the Sophos database instance

SupportedOS

Succeed message This computer has the correct operating system service pack installed
Failure message We recommend installing Service Pack %SP% for %WINDOWS%. 
Unknown result Cannot determine whether the operating system is supported by Sophos Enterprise Console
CheckName SupportedOS
IsFatal Yes
Applies to role Console, Server, Database
Applies to Install, Modify, Upgrade
What to do

Support operating system version and service pack must be installed.  For supported platforms please see 113278.

Note: if you are running Windows 2011 Small Business Edition you may see the warning reference Windows 2008 R2.

UserIsAdministrator

Succeed message You are an administrator on this computer
Failure message You do not have sufficient rights to run the installer
Unknown result Cannot determine whether you have sufficient rights to run the installer
CheckName UserIsAdministrator
IsFatal Yes
Applies to role Console, Server, Database
Applies to Install, Modify, Upgrade
What to do User must be an administrator on this computer to perform the installation.  Please log on to the computer as an administrator and run the installer again

DomainController

Succeed message The computer is not a domain controller
Failure message The computer is a domain controller. We recommend installing the software on a non domain controller computer
Unknown result Cannot determine whether the computer is a domain controller
CheckName DomainController
IsFatal No
Applies to role Console, Server, Database
Applies to Install, Modify, Upgrade
What to do It is recommended, for security reasons, that Enterprise Console is not installed on a Domain Controller.  This is in part due to Microsoft's recommendation not to install Microsoft SQL Server on a DC.  It is also likely that additional security settings have been configured on a DC which could prevent Enterprise Console installing; one such problem is referenced in article: 116437.

WindowsInstaller45

Succeed message Windows Installer 4.5 is installed.
Failure message Creation of a new SOPHOS SQL Server instance is not supported because Windows Installer 4.5 is not installed. An existing SQL Server instance must be used
Unknown result N/A
CheckName WindowsInstaller45
IsFatal No
Applies to role Database (5.0 only)
Applies to Install
What to do Download version 4.5 of Windows Installer from Microsoft. Alternatively you can find the relevant version for your platform in the \pre-reqs\Windows Installer 4.5\ directory as unpacked to by the downloaded SFX. For example on 32-bit Windows 2003, the file required would be: C:\sec_50\ServerInstaller\pre-reqs\Windows Installer 4.5\2003\x86\WindowsServer2003-KB942288-v4-x86.exe

DotNetInPrereqfolder

Succeed message .NET 3.5 is located in the pre-req folder
Failure message .NET 3.5 is not installed and the executable is not in the pre-reqs folder. Please install it before continuing
Unknown result Cannot determine whether .NET executable is located in the pre-req folder
CheckName DotNetInPrereqfolder
IsFatal Yes
Applies to role Console, Server, Database
Applies to Install, Upgrade
What to do The .Net executable must be in the pre-req folder if version 3.5 is not installed and it is required for SEC installation. Otherwise it will fail while trying to install it.

DotNet4InPrereqfolder

Succeed message .NET 4 is located in the pre-req folder
Failure message .NET 4 is not installed and the executable is not in the pre-reqs folder. Please install it before continuing
Unknown result Cannot determine whether .NET executable is located in the pre-req folder
CheckName DotNet4InPrereqfolder
IsFatal Yes
Applies to role Console, Server, Database
Applies to Install, Upgrade
What to do The .NET executable must be in the pre-req folder if version 4 is not installed and it is required for SEC installation. Otherwise it will fail while trying to install it.

Windows2008SP1WithoutDotNet

Succeed message Unavailable
Failure message Microsoft .NET 3.5 SP1 must be installed and the computer must be restarted before continuing with the installation. Microsoft .NET 3.5 SP1 is provided in the installer's pre-reqs folder.
Unknown result Unavailable
CheckName Windows2008SP1WithoutDotNet
IsFatal Yes
Applies to role Server, Database
Applies to Install, Upgrade
What to do Please see article 114294 for more information.

LoggedOnUserCanAccessDatabase

Succeed message The logon user can access the database
Failure message The logon user cannot access the database created during a previous installation
Unknown result N/A
CheckName LoggedOnUserCanAccessDatabase
IsFatal Yes
Applies to role Database
Applies to Upgrade
What to do During an upgrade, the logged on user must have access to the database created in the previous installation.
If you are using a nameless (default) SQL instance, see article 116694.

OrphanDatabase

Succeed message None
Failure message The Management Server does not use the database installed on this computer. Please uninstall the database from this computer before continuing.
Unknown result None
CheckName OrphanDatabase
IsFatal Yes
Applies to role Server
Applies to Modify
What to do If you attempt to modify an existing server installation (the server role is already installed) this error will appear if the server points to a remote database and there is an previous Sophos database on the local system. In order to proceed you must remove the local database before running the installation again. If required please backup the database before removing it. .

InstallerRunOnce

Failure message The computer must be restarted before continuing with the installation.
CheckName InstallerRunOnce
IsFatal Yes
Applies to role Console, Server, Database (SEC 5.1)
Applies to Install, Modify, Upgrade
What to do

Reboot and re-run the Enterprise Console installer.

If this error still appears, check the following exists and remove if not required:

  • \programdata\utimaco

LoggedOnUserCanConnectToDomainController

Failure message Cannot validate the logon user account against the domain controller.
CheckName LoggedOnUserCanConnectToDomainController
IsFatal Yes
Applies to role Server (SEC 5.1)
Applies to Install, Modify, Upgrade
What to do Ensure that your domain controller is started and accessible to your Sophos Management Server.

The check calls DsGetDcNameW to obtain a DC name in order to call NetUserGetInfo against the DC for the user being tested. If ERROR_ACCESS_DENIED or RPC_S_SERVER_UNAVAILABLE is returned this check fails.

PortFreeForMSMQ

Succeed message Microsoft Message Queuing can be installed.
Failure message Microsoft Message Queuing cannot be installed. The port is 1801 is already in use.
CheckName PortFreeForMSMQ
IsFatal Yes
Applies to role Server (Where MSMQ is not already installed and on Windows 2003) (SEC 5.1)
Applies to Install, Modify, Upgrade
What to do Please see article 116488

ServerUpgradeChecks

Succeed message The server can be upgraded.
Failure message The server cannot be upgraded. The database must be upgraded first.
OR
The server cannot be upgraded. The current credentials do not permit access to the SOPHOS51|SOPHOS52 database.
CheckName ServerUpgradeChecks
IsFatal Yes
Applies to role Server (SEC 5.1+)
Applies to Upgrade
What to do Please upgrade the database role first before running the installer on the management server. 

When upgrading a distributed installation, the computer with the database component on should be upgraded first.  Running the installer on the computer hosting the database first will create the new empty databases required by the new version of the console, instructions can be found in article 33980

Note: A list of databases names per version of the console can be found in article 17323.

Once the new empty database have been created on the database computer, run the installer on the management server.  As part of the upgrade process, the data from the current database will be moved to the new databases.

If you still receive this message after upgrading the database role, ensure that the logged on user running the upgrade on the management server has sufficient rights on all databases. The user running the management server upgrade should be a member of the 'db_owner' role on each of the Sophos databases (members of the 'sysadmin' fixed server role would have implicitly sufficient rights to all databases). These rights are only required temporary during the upgrade process to check that the new databases have been created and to also perform the migration of the data.

UserCanGetAccountInfo

Failure message You do not have sufficient rights to access the accounts used in the current installation.
CheckName UserCanGetAccountInfo
IsFatal Yes
Applies to role Console, Server, Database (SEC 5.1)
Applies to Modify, Upgrade
What to do Ensure that the 'database' account being used (As referenced under the key: HKLM\SOFTWARE\Sophos\EE\Management Tools\DatabaseUser\) exists in your domain and the domain controller is available.
This check calls 'NetUserGetInfo' for the 'database' account to ensure it does not return access denied.

SBERunning

Succeed message  Sophos Control Center 2 is not running on this computer
Failure message  Sophos Control Center 2 is currently running on this computer. Please stop it before continuing
Unknown result  Cannot determine whether Sophos Control Center is running on the computer. If it is running, please stop it before continuing
CheckName SBERunning
IsFatal Yes
Applies to role Console, Server, Database
Applies to Install, Modify, Upgrade
What to do Ensure that Sophos Control Center (SBEConsole.exe process) is closed.

WicInPrereqFolder

Failure message The Windows Imaging Component installer is not located in the pre-reqs folder. Please install it before continuing.
CheckName WicInPrereqFolder
IsFatal Yes
Applies to role Console, Server, Database
Applies to Install, Modify, Upgrade
What to do The extracted location of the server installer should contain the files 'wic_x64_enu.exe' and  'wic_x86_enu.exe'.  These files should exist in the location: 'C:\sec_52\ServerInstaller\pre-reqs\WindowsImagingComponent\'.
 
Note: These files are only required when .NET 4 is not already installed on Windows 2003.  In later operating systems, Windows Imaging Component (WIC) is part of the operating system

ComputerOSNotSupported

Failure message The computer's operating system is not supported by Sophos Enterprise Console. You can continue with installation at your own risk.
CheckName ComputerOSNotSupported
IsFatal No
Applies to role Console, Server, Database
Applies to Install, Modify, Upgrade
What to do The server installer does not prevent installation on to an unsupported Operating System, E.g. Windows 8. However we strongly recommend you choose a fully supported operating system where required. See article 113278 for more information.  Note: We recommend that you do not install Enterprise Console on a Windows 8 computer with Sophos Firewall if you have defined raw socket rules, doing so could cause the raw socket rules to disappear.

DatabaseCannotBeUpgraded

Failure message The database cannot be upgraded.  SQL versions 2000 or below are not supported
CheckName DatabaseCannotBeUpgraded
IsFatal Yes
Applies to role Server, Database
Applies to Modify, Upgrade
What to do Ensure that the current SQL instance in use by the installation is started. I.e. For a default installation, ensure that the service 'SQL Server (SOPHOS)' is started. For information on how to determine the SQL Server instance in use by the system see article 113030.

WithdrawnSubscriptions1

Succeed message All software subscriptions are up to date.
Failure message You are subscribed to a version of endpoint software that is no longer supported. Please resubscribe to a "Recommended" or "Previous" version.
Unknown result Cannot determine whether all software subscriptions are up to date. Please ensure that you are subscribed to "Recommended" or "Previous" software versions.
CheckName WithdrawnSubscriptions1
IsFatal Yes
Applies to role Server
Applies to Upgrade
What to do For each subscription set in Enterprise Console, check that the versions are not set to:
  • Oldest
  • Low_Delta_Recommended
  • Low_Delta_Previous
  • Low_Delta_Oldest
  • Extended_Maintenance_Oldest
Fixed version are carried forward and no warning will be shown. However, in version 5.2.1 all fixed versions will be removed from Enterprise Console apart from the ones you are already subscribed to.

WithdrawnSumSubscriptions2

Succeed message All detected Sophos Update Managers are properly configured.
Failure message At least one Sophos Update Manager is being kept up to date with a version other than "Recommended". Please change it to "Recommended" before continuing.
Unknown result Cannot determine whether the Sophos Update Manager’s self-updating is properly configured. Please ensure it’s being kept up to date with a "Recommended" version.
CheckName WithdrawnSumSubscriptions2
IsFatal Yes
Applies to role Server
Applies to Upgrade
What to do From within Enterprise Console - switch to the 'update managers' view.  For each SUM listed: In the configuration, check that all of them are set to ''Recommended' by clicking in the 'Advanced' tab and selecting the ‘Recommended’ option.

SubscriptionWithAutoupgrade

Succeed message All subscriptions are set to automatically upgrade unsupported fixed versions.
Failure message At least one subscription is not set to automatically upgrade unsupported fixed versions. All subscriptions will be set to automatically upgrade fixed versions during the Sophos Enterprise Console upgrade.
Unknown result Cannot determine whether all subscriptions are set to automatically upgrade fixed versions. During the Sophos Enterprise Console upgrade all existing subscriptions will be set to automatically upgrade.
CheckName SubscriptionWithAutoupgrade
IsFatal No
Applies to role Server
Applies to Upgrade
What to do Prior to upgrade - within each subscription using a fixed package, enable the 'Automatically upgrade fixed version software when it is no longer supported by Sophos'.

Note: If no action is taken prior to the upgrade, these subscription will be changed automatically as part of the upgrade.

 
Wenn Sie weitere Informationen oder Unterstützung benötigen, wenden Sie sich bitte an den technischen Support.

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