Sophos Small Business Solutions: how to uninstall Sophos security software

  • Artikel-ID: 11019
  • Aktualisiert: 11 Nov 2013

This article describes how to remove Sophos Endpoint Security from Windows and Mac OS X computers, as well as Sophos Control Center from your Windows servers. The number of products to remove depends on which Sophos software package you are using.  For a list of the products that are included in each software suite, see Sophos Small Business Solutions: Overview.

Note:

  • This article is for use by customers who purchased a Small Business License and installed the Sophos Control Center on their main server or Sophos Endpoint on a small number of computers.
  • The steps below detail how to remove the software locally from each computer using the Windows Control Panel.
  • The information below does not attempt to troubleshoot problematic removals or offer a scripted solution and is available only to confirm the correct way to uninstall our software.  If there is an issue with uninstalling a component search the knowledgebase for other articles covering that particular error.  To remove the endpoint software with a scripted solution see article 109668.

Important: Check and ensure that Tamper Protection is disabled (on Endpoint 9.5 and above)

Known to apply to the following Sophos product(s) and version(s)

Sophos Endpoint Security and Control 9.7
Sophos Endpoint Security and Control 9.5
Sophos Endpoint Security and Control 10.0
Sophos Control Center

What To Do

Overview

Remove the following items, in this order, from your managed endpoint computers:
  • Sophos AutoUpdate
  • Sophos Client Firewall (if installed)
  • Sophos Remote Management System (RMS)
  • Sophos Anti-Virus (requires a reboot to complete uninstall)

...and the following items from your server:

  • Sophos Control Center
  • Microsoft SQL Server Desktop Engine (SOPHOS)
  • PureMessage for Microsoft Exchange

See the Removal Instructions section below for detailed instructions for each operating system.

Removal instructions

    Windows NT, 95/98 and Windows 2000/XP/2003

    Note: Some of the components listed below may not be present, depending on the product you have installed.

    At each computer:

    1. Open 'Control Panel'.
    2. Select 'Add/Remove Programs'.
    3. Select 'Sophos AutoUpdate', click 'Add/Remove', and follow the instructions on the screen.
    4. Select 'Sophos Client Firewall', click 'Add/Remove', and follow the instructions on the screen.
    5. Select 'Sophos Remote Management System', click 'Add/Remove', and follow the instructions on the screen.
    6. Select 'Sophos Anti-Virus', click 'Add/Remove', and follow the instructions on the screen.
    7. You may be prompted to restart the computer.

    Windows Vista

    Note: Some of the components listed below may not be present, depending on the product you have installed.

    At each computer:

    1. Open 'Control Panel'.
    2. Select 'Programs and Features'.
    3. Select 'Sophos AutoUpdate', click 'Uninstall', and follow the instructions on the screen.
    4. Select 'Sophos Client Firewall', click 'Add/Remove', and follow the instructions on the screen.
    5. Select 'Sophos Remote Management System', click 'Uninstall', and follow the instructions on the screen.
    6. Select 'Sophos Anti-Virus', click 'Uninstall', and follow the instructions on the screen.
    7. You may be prompted to restart the computer.

    Mac OS X

    Note: Removal instructions for the free home edition are posted in our forum.

    You will need to enter an administrator username and password to run the uninstaller.

    • For Mac OS X version 7.0.2+, at each computer:
      1. Go to Macintosh HD | Library | Sophos Anti-Virus.
      2. Select 'Remove Sophos Anti-Virus.pkg'.
      3. Follow the instructions on the screen.
    • For earlier versions of Mac OS X, for step 1 go to the location Macintosh HD | Library | Application Support | Sophos Anti-Virus.

    Windows Server running the Sophos Control Center

    Note: Some of the components listed below may not be present, depending on the products you have installed.

    At the Windows server where you have installed the Sophos Control Center, open the 'Add/Remove Programs' window as follows:

    1. Select Start | Run | Type: appwiz.cpl | Press return.
    2. Select Sophos Control Center and click 'Remove'. Follow the instructions given on the screen.
    3. Select PureMessage for Microsoft Exchange and click 'Remove'. Follow the instructions given on the screen.
    4. Go to the command prompt (click Start | Run | Type: cmd.exe | Press return).
    5. Type the following command to drop the database file and then press the Enter key:
      sqlcmd -S .\sophos -E -Q "drop database SOPHOS4"
    6. Select 'Sophos AutoUpdate', click 'Uninstall', and follow the instructions on the screen.
    7. Select 'Sophos Remote Management System', click 'Uninstall', and follow the instructions on the screen.
    8. Select 'Sophos Anti-Virus', click 'Uninstall', and follow the instructions on the screen. You may be prompted to restart the computer.

     
    Wenn Sie weitere Informationen oder Unterstützung benötigen, wenden Sie sich bitte an den technischen Support.

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